Consultancy
Business process consulting that fixes the process before the software
Orders requiring four signatures, data entered three times, approvals stalled while one person is on leave. Before you buy or build, we map how work really happens and simplify it with the people who do it.
The documented process and the operating process rarely match
Ask a manager how an order is processed and you hear the official version. Observe it and you see the shortcuts, side spreadsheets and messages that actually keep work moving. Those workarounds hold valuable knowledge, and they are also where errors enter.
We map the operating reality, interview the people at each step and measure where time and errors accumulate. Recommendations are practical: remove a step, merge two forms, change who approves what. Some require software. Many do not.
What we build
Processes we are most often asked to review
Order to cash
From enquiry through quotation, order, delivery, invoice and collection, where every delay has a direct cash cost.
Procure to pay
Requisitions, approvals, vendor selection, goods receipt and payment, where control and speed pull in opposite directions.
Service delivery
How a job moves from booking to completion and sign-off in service and maintenance businesses.
Onboarding
Customer, vendor or employee onboarding, where missing documents and repeated questions frustrate every party.
How we work
How a process engagement runs
Step 1: Walk the process
We follow live cases end to end and interview the people at each step, including those rarely consulted.
Step 2: Map and measure
A clear current-state map with time, rework and error points identified.
Step 3: Redesign workshops
Working sessions with your team to simplify the flow. Changes come from the people who will operate them.
Step 4: Automation decisions
Which steps of the improved process warrant software support, and which simply need to be done differently.
Step 5: Rollout support
Revised SOPs, checklists and training, with a review after thirty days to confirm what has held.
Deliverables and tools
Deliverables and technology
What you receive
- Current-state process maps
- Time and error analysis
- Redesigned process with clear responsibilities
- Updated SOPs and checklists
- Automation and software recommendations
- Thirty-day follow-up review
Methods and tools
- Process walkthroughs and interviews
- Swimlane process maps
- Time and error sampling
- RACI responsibility charts
- SOP templates your team can maintain
Engagement model
A single process review usually takes two to four weeks at a fixed fee. We need a few hours with each person who does the work, not only their managers.
Often paired with business automation and a digital transformation roadmap.
FAQ
Questions about business process consulting
Is this primarily about reducing headcount?
No. The usual outcome is fewer errors, faster turnaround and less friction. Where time is freed, most organisations redirect it to work that was being neglected.
Are we obliged to buy software afterwards?
No. Many improvements are changes in responsibility or a better form. Where software helps, we specify what kind, and you choose who builds it.
How disruptive is the review?
We need a few hours with each person involved, spread across two or three weeks. Normal operations continue.
Explore
Other consultancy services
Which process generates the most complaints?
Tell us. It is usually the right place to begin.