Services
AI chatbot development with controlled answers and clear escalation
WhatsApp, website and internal assistants that answer from your approved information, complete defined actions such as bookings, and hand unusual conversations to your team with full context.
Earlier chatbots frustrated customers for reasons that can be engineered out
Menu-driven bots failed because they could not handle anything off-script; early AI bots failed because they invented answers. A dependable assistant needs three things: answers grounded in content you approve, a short list of actions it is permitted to take, and an obvious route to a person.
Every assistant we build is designed around those three. It quotes your price list, not the open web. It can check an order or book an appointment through your systems. When a customer is dissatisfied, or asks something outside its knowledge, it says so and escalates during working hours or records a message outside them.
What we build
Assistants we deliver
WhatsApp customer assistants
On the official WhatsApp Business Platform: product queries, order status, appointment booking, payment links and escalation to a shared team inbox.
Website chat assistants
Answers drawn from your service pages and FAQs, with enquiry details captured and a CRM lead created with the conversation attached.
Internal knowledge assistants
Staff query HR policy, SOPs or product specifications in plain language and receive answers linked to the source document.
Lead qualification assistants
The first questions your sales team would ask, such as budget, timeline and location, with qualified leads routed immediately to the right owner.
Support triage assistants
Order numbers, photos and descriptions collected before a ticket reaches an agent, and routine cases resolved outright.
How we work
How we design, test and launch an assistant
Step 1: Analyse real conversations
We review several hundred past chats or emails to establish what people actually ask and how your best staff respond.
Step 2: Define knowledge and permissions
Which sources it may answer from, which systems it may read or update, and which topics must always be escalated.
Step 3: Set tone and language
Voice, greeting, how it apologises and how it says it does not know. Hindi, English and Hinglish where your customers use them.
Step 4: Adversarial testing
A test set of difficult, off-topic and manipulative questions the assistant must handle correctly before launch.
Step 5: Controlled launch
Live for a share of traffic or a single branch, with your team monitoring every conversation in the first days.
Step 6: Weekly review
Unanswered questions and escalations reviewed weekly. Gaps are closed in the knowledge base, never left to the model to guess.
Deliverables and tools
Deliverables and technology
What you receive
- Configured assistant on WhatsApp, your website or both
- Knowledge base the assistant answers from, editable by your team
- Human escalation into a shared team inbox
- Integration with your CRM, booking or order system
- Conversation logs and a weekly unanswered-questions report
- Usage limits and cost monitoring
Platforms and tooling
- WhatsApp Business Platform (Cloud API)
- Claude, OpenAI or Gemini models
- Retrieval over your own documents
- Website chat widget
- CRM and calendar integrations
- Conversation analytics
Timeline and running costs
A focused WhatsApp or website assistant with a knowledge base and escalation is usually live in four to eight weeks. Assistants that act across several systems take longer, mainly because each integration requires careful testing.
Running costs have two components: WhatsApp conversation charges set by Meta, and AI model usage. Both scale with volume. We estimate them in advance from your current chat volumes and set monthly caps, so a spam surge cannot generate an unexpected bill.
Often paired with AI development, clinic booking and real estate lead handling.
FAQ
Questions about AI bot development
Do we need the official WhatsApp Business API?
For an assistant operating at any meaningful volume, yes. The standard WhatsApp Business app does not support automation beyond basic greetings, and unofficial tools put your number at risk of a ban. We assist with verification and setup.
Can it reply in Hindi or other Indian languages?
Yes. Current models handle Hindi, Hinglish and several regional languages well. We test with real examples in each language you need before launch.
What prevents the assistant from inventing answers?
It answers only from knowledge you approve, is instructed to state when it does not know, and is tested against questions designed to provoke guessing. Every conversation is logged for review.
Will customers know they are speaking to an assistant?
They should, and we configure it that way. It is more transparent and reduces frustration. The option to reach a person is always visible.
Which questions consume your team’s day?
Send us the questions your staff answer repeatedly. We will show you what an assistant could resolve and what it should escalate.